No signal, no internet: what to do, step by step
You cannot get through. Below: what to do right away, what next, when to call 112 and what to avoid. The same instructions are in the free SurvivalZone app and work without internet.
First, right now
- Send texts instead of calling. They get through more easily when the network is overloaded.
- Save battery: airplane mode when you are not expecting anything. Switch the network on from time to time.
- 112 may work through another operator even if your network is down. Keep trying.
Then
- Go to your family's agreed meeting point.
- Listen to a battery radio.
- Keep important numbers written on paper.
When to call 112
If someone is in danger, try 112 from every phone nearby.
What not to do
- Don't keep redialling the same number. It overloads the network.
See also
Keep it on your phone
SurvivalZone is a free app for every emergency, with no account and no app store. It works without internet and shows the nearest shelters and help points, local radio, a 72-hour plan and a mountain trip planner.
Other scenarios
- ⚡ Power cut
- 🥶 Cold, no heating
- 🚱 No water or unsafe tap water
- 🌊 Flood, water coming in
- 🎒 Evacuation in 10 minutes
- 🔥 Fire in the building
- 🌡️ Heatwave
- 🌪️ Storm, strong wind
- 🚀 Air attack: missiles, drones, bombs
- 📢 Sirens, alarm, air contamination
- ❤️ Someone is unconscious
- 🌍 Earthquake
- ⛵ Storm at sea, no internet
- 🚗 Road accident
- ☠️ Carbon monoxide or gas leak
- ❄️ Stuck in a car in a snowstorm
- 🌩️ Thunderstorm outdoors
- 🫀 Heart attack or stroke
- 🏊 Someone is drowning
- 🌲 Forest or grass fire
- 💳 Cards and cash machines not working
- 🦠 Epidemic, dangerous infectious disease
- 🧒 A child is missing
Sources
- Polish government safety guide (MON, MSWiA, RCB, 2025)
- BBK guide "Vorsorgen für Krisen und Katastrophen" (Germany)
Official sources are checked automatically every day. Last check: 2026-10-18.
General guidance only; it does not replace the emergency services. If a life is in danger, call 112.